Track My Order

We understand how exciting it is to receive your order, and we want to keep you informed every step of the way! To track the status of your shipment, please follow the instructions below.

track my order

How to Track Your Order

  1. Find Your Order Number
    You can find your order number in the confirmation email we sent you when you made your purchase. It should look something like this: #12345.

  2. Track via the Link in Your Shipping Confirmation Email
    Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. Simply click on the tracking link provided to view your order’s current status.

  3. Track via the carrier’s Online Tracking Service
    For UK orders, you may simply enter your tracking number into the Royal Mail Tracking page. For international orders, you can use your local postal service’s tracking system eg. La Poste Tracking for France, or Correos Tracking for Spain. Alternatively, you may use the Global Track & Trace service for a fast update on your delivery.

  4. Track Here on Our Website
    If you prefer to track your order on our site, enter your tracking number into our Online Tracker below, and click “Track.”

Where Can I See My Tracking Information?

Once your order is on its way, you can track it directly on the carrier’s website (example, Royal Mail). In your shipping confirmation email, you’ll find the tracking link that will take you straight to the carrier’s tracking page.

What if I Can’t Find My Tracking Information?

If you have not received a shipping confirmation email or cannot find your tracking number, please check your spam or junk folder. If it’s still missing, contact us at help@whitesmileshop.co.uk or via WhatsApp at +44 07938865182, and we’ll help you get the information you need.

Order Not Showing as Delivered?

If your order has not arrived by the expected date, don’t worry! Delivery times can sometimes be delayed due to factors outside our control. If it’s been more than 7 business days beyond the estimated delivery window, please contact us, and we’ll investigate the issue with the carrier.

Have a Question About Shipping?

Here are our delivery methods, which can be chosen during checkout.

United Kingdom

Standard Delivery (2-3 days)

Priority Delivery (next day)

Express Delivery (Guaranteed by 1pm)

Europe

International Tracked (5-7 days)

Rest Of The World

International Tracked (7 days)

If you need any further info on delivery, you may view our Shipping page.

If you need any further assistance or have any questions, don’t hesitate to reach out! We’re here to ensure you have the best shopping experience.