Our Money Back Guarantee Policy
At White Smile Shop, we are committed to providing our customers with the best possible experience. We strive to deliver a first class service, however in some cases, customers may be dissatisfied with our service. This is why we offer a 100% Money Back Guarantee that allows anyone to get their money back.
How It Works: If for any reason you’re not completely satisfied with your purchase, simply return the unwanted product within 30 days of receiving your order, and we’ll issue a full refund – no questions asked.
Why We Offer This Guarantee: We’re confident that you’ll love your results, but if you don’t experience the whitening effects you expected or are unhappy for any reason, we want to make it right. Your satisfaction is our top priority.
To Claim Your Money Back:
- Contact our customer support team at help@whitesmileshop.co.uk or +44 07938865182 within 30 days of your order.
- Provide your order number and details of the return.
- Ship the unused product back to us (orders come with a returns label).
- Once we receive the returned item, we’ll process your refund.
For further info on how to return your order, please visit our Returns page.
Please Note:
- Refunds will be processed to the original payment method.
- Depending on your bank, refunds can take up to 5 working days to reach your account.
- This policy applies only to products purchased directly from our website.
We stand by the quality of our products and want you to shop with confidence. If you have any questions, feel free to reach out to our customer support team.