FAQs
Welcome to our FAQs section! Here, you’ll find all the information you need regarding delivery and returns for your teeth whitening products. If you have any further questions, feel free to contact our customer support team.
Delivery & Returns FAQs
1. What delivery options do you offer?
We offer a range of delivery options to suit your needs:
- Standard: 2-3 days
- Priority: next day
- Express: guaranteed by 1pm
- International Tracked: up to 7 days
Read more about Royal Mail Standard Delivery at: https://www.royalmail.com/sending/uk/2nd-class
Read more about Royal Mail Priority Delivery at: https://www.royalmail.com/sending/uk/1st-class
Read more about Royal Mail Express Delivery at: https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm
Read more about Royal Mail International Tracked at: https://www.royalmail.com/sending/international/international-tracked
2. How much does delivery cost?
- Standard Delivery: £4
- Priority Delivery: £5
- Express Delivery: £8
- Europe: £8
- Rest Of The World: £12
PLEASE NOTE All UK orders £70+ are eligible for Free Shipping. For more info, please visit our Delivery page.
3. Can I track my order?
Yes! Once your order has shipped, you’ll receive an email with a tracking number and link to track your parcel. For full tracking info, please visit our Track My Order page.
4. Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international shipping times and rates will vary depending on your location.
5. My order hasn’t arrived yet, what should I do?
If your order hasn’t arrived within the estimated delivery window, please check the tracking information first. If you still need assistance, contact our customer support team, and we’ll investigate the issue for you.
6. What is your returns policy?
We want you to be completely satisfied with your purchase. However, if you’re not happy with your order, you can return unused products within 30 days of receiving your items for a full refund or exchange. For more info, please visit our Returns page.
7. How do I return an item?
To return an item:
- Contact our customer service team and let us know you’re returning your order
- Pack the item securely and attach the returns label
- Mail the item back to us
- We’ll do the rest! Once we receive your return, a refund or exchange will be processed. Refunds can take up to 5 working days to reach your bank account.
8. Can I exchange an item?
Yes, we offer exchanges for defective or incorrect items. Please contact our customer service team within 30 days of receiving your order to initiate an exchange.
9. What if my product is damaged or faulty?
If your product arrives damaged or faulty, please contact us within 14 days of receiving your order. We will arrange a replacement or refund as soon as possible.
10. I received the wrong item, what should I do?
If you’ve received the wrong item, please reach out to our customer service team right away. We’ll arrange a return for the incorrect product and send you the correct item at no additional charge.
General Teeth Whitening FAQs
1. What is teeth whitening?
Teeth whitening is a cosmetic dental procedure designed to lighten the colour of your teeth. It typically involves using whitening agents, such as hydrogen peroxide or carbamide peroxide, which break down stains and discoloration on the tooth surface and beneath the enamel. Whitening treatments can improve the appearance of stained teeth, helping people achieve a whiter smile.
2. What causes teeth to discolor or stain?
Teeth discoloration can occur due to a variety of reasons:
- Intrinsic Stains: These stains are internal and are often caused by aging, certain medications (like tetracycline antibiotics), excessive fluoride exposure, or trauma to the teeth.
- Extrinsic Stains: These stains are surface-level stains typically caused by food and drinks like coffee, tea, red wine, berries, and acidic foods. Tobacco use also contributes to extrinsic staining.
3. How long does teeth whitening last?
The duration of tooth whitening effects depends on factors such as the method used, oral hygiene habits, and lifestyle choices. Typically, professional whitening treatments last about one to three years, while at-home treatments may last several months. Staining foods, drinks, and tobacco use can shorten the lifespan of your results.
4. Is teeth whitening safe?
When performed correctly and using appropriate products, tooth whitening is generally safe. However, overuse or misuse of whitening products can lead to tooth sensitivity, gum irritation, or damage to tooth enamel. It’s essential to follow instructions carefully and consult a dentist if you’re unsure about a particular whitening method.
At Home Teeth Whitening FAQs
5. What are at home whitening methods?
At home whitening methods refer to products and techniques you can use in the comfort of your own home to whiten your teeth. These methods include:
- Whitening toothpaste: These contain mild abrasives or chemical agents that help remove surface stains.
- Whitening gels and pens: These products are usually applied directly to the teeth and may contain hydrogen peroxide or carbamide peroxide as the active ingredient.
- Whitening trays: Custom-fitted trays that hold a whitening gel against your teeth for a specific period.
- Whitening strips: Thin strips coated with a whitening gel that are applied to the teeth for a set time.
6. How do at home whitening kits work?
Most at home whitening kits, including trays, gels, and strips, use hydrogen peroxide or carbamide peroxide as the active ingredient. These ingredients break down the stains on your teeth by penetrating the enamel and oxidizing the discoloured molecules. The concentration of the whitening agent and how long the treatment is applied will determine the extent of the whitening.
7. Are at home teeth whitening products effective?
Yes, at home whitening products can be effective, especially those containing peroxide-based agents. However, they typically produce more subtle results compared to professional treatments performed by a dentist. Over-the-counter products, such as whitening strips and gels, may take several days to show noticeable results.
8. Can I whiten my teeth at home safely?
Yes, at home whitening products are generally safe when used according to the instructions. However, it’s crucial not to overuse these products, as overuse can lead to tooth sensitivity or gum irritation. If you experience any adverse effects, it’s a good idea to consult with a dentist before continuing.
Teeth Whitening Strips FAQs
9. What are teeth whitening strips?
Teeth whitening strips are thin, flexible strips that are coated with a whitening gel containing peroxide-based agents. These strips are applied to the surface of your teeth and worn for a specific period (usually 30 minutes to an hour). Whitening strips are one of the most popular and affordable options for at-home whitening.
10. How do teeth whitening strips work?
The active ingredient in whitening strips, typically hydrogen peroxide or carbamide peroxide, works by penetrating the enamel and breaking down the stain molecules. The peroxide in the gel oxidizes the stains, lightening the color of the teeth.
11. Are teeth whitening strips effective?
Yes, teeth whitening strips can effectively whiten your teeth when used according to the instructions. The results may vary depending on the severity of your stains, but many people notice a difference after a few days or weeks of use. Whitening strips are an excellent option for individuals looking for a cost-effective, at-home solution to brighten their smile.
12. How long should I leave whitening strips on my teeth?
Most whitening strips should be worn for 30 minutes to an hour, depending on the brand and specific instructions. It’s essential to follow the manufacturer’s directions to avoid overexposure to the whitening agents, which could lead to sensitivity or irritation.
13. Can teeth whitening strips cause sensitivity?
Some people may experience temporary tooth sensitivity or gum irritation when using whitening strips. This is generally mild and should subside after you stop using the strips. If sensitivity is severe or persistent, it’s best to consult with a dentist to determine whether an alternative whitening method might be more suitable for you.
Crest Whitening Strips FAQs
14. What are Crest Whitening Strips?
Crest Whitening Strips are a popular brand of at-home teeth whitening strips. They contain a peroxide-based whitening gel that helps lighten teeth by removing surface and deep stains. Crest offers a range of whitening strip products designed for different levels of whitening and user preferences.
15. How do Crest Whitening Strips work?
Crest Whitening Strips contain hydrogen peroxide or carbamide peroxide as the active ingredient. When applied to the teeth, the whitening gel penetrates the enamel and begins breaking down the stain molecules, leading to a visibly brighter smile over time.
16. How often should I use Crest Whitening Strips?
Crest recommends using their whitening strips once per day for the duration specified on the product’s packaging (usually 14 days). For optimal results, it’s important to follow the instructions closely and not exceed the recommended usage.
17. How long does it take to see results with Crest Whitening Strips?
With regular use, most users see visible results within 3 to 7 days. Full results may take up to 14 days, depending on the product used. The intensity of the whitening effect will also vary based on the degree of discoloration on your teeth.
Comparison of Different Crest Whitening Strips Products
Crest offers a variety of teeth whitening strip products, each catering to different needs and preferences. Here’s a comparison of some of the most popular Crest Whitening Strips products:
18. Crest 3D Whitestrips Classic Vivid
- Active Ingredient: Hydrogen Peroxide
- Duration: 30 minutes per session
- Usage: Once a day for 10 days
- Effectiveness: Removes up to 25 years of stains, providing a noticeable whitening effect.
- Best For: Individuals looking for a standard whitening option that’s easy to use and affordable.
19. Crest 3D Whitestrips Glamorous White
- Active Ingredient: Hydrogen Peroxide
- Duration: 30 minutes per session
- Usage: Once a day for 10 days
- Effectiveness: Designed to whiten teeth by removing both surface and deep stains.
- Best For: People looking for a more advanced whitening option with long-lasting results.
20. Crest 3D Whitestrips Luxe Professional Effects
- Active Ingredient: Hydrogen Peroxide
- Duration: 30 minutes per session
- Usage: Once a day for 20 days
- Effectiveness: Professional-level results that remove deep stains and provide a visibly brighter smile.
- Best For: Individuals who want more dramatic results and are willing to commit to a longer treatment period.
21. Crest 3D Whitestrips Sensitive
- Active Ingredient: Hydrogen Peroxide (lower concentration)
- Duration: 30 minutes per session
- Usage: Once a day for 14 days
- Effectiveness: Specially formulated for individuals with sensitive teeth, this option provides whitening without causing discomfort.
- Best For: People with tooth sensitivity or those who are prone to gum irritation.
22. Crest 3D Whitestrips with Light
- Active Ingredient: Hydrogen Peroxide
- Duration: 30 minutes per session, with light device use
- Usage: Once a day for 10 days
- Effectiveness: This kit combines whitening strips with a light device to enhance the effectiveness of the whitening process.
- Best For: Those who want extra whitening power with the convenience of light-activated technology.